1.1 For the purposes of contractual relations concluded through the Cicero System, the following terms are used:
2.1. The Cicero system is an electronic information system that enables Users, and in particular Customers as professional entities in the field of health care, to keep administrative records relating to the performance of their professional activities, to purchase medical supplies and materials for these activities and to have access to offers and contributions or services of other Users relating to the performance of professional activities.
2.2. The subject of the Agreement is the User's access to the Cicero System and the possibility of using the services provided to its Users through the Cicero System. The scope of the service offer is determined by the nature of the User.
2.3. The Cicero system includes:
2.4. The Purchasing Portal is a portal for the purchase of Goods by Customers from registered Suppliers, which contains a range of medical supplies and medical equipment and a record of orders and their status.
2.5. Organization and management of the practice – includes administrative records and databases relating to the professional activities of Customers as users who are entrepreneurs, which are accessible only to the individual Customer. This includes the Customer's employee records, the Customer's inventory records, the Customer's document organization, the Customer's patient records and their medical records.
2.6. Additional services for practice management – these are mainly support services for customers, such as services including storage, backup and security of data according to specific requirements, analysis of customer data and creation of statistics, data processing according to specific requirements.
2.7. Market place – includes advertising services through the Cicero System among Users, including the offer or demand for jobs, the offer to buy or sell used equipment of Users, the offer or demand to sell a practice.
2.8. Education – includes a portal of User contributions and offers to participate in activities with educational and training content including instructional videos of Users, descriptions of User workflows, offers to participate in professional activities, samples of legal documents, etc.
2.9. Documents – includes the space for storing the User's documents according to their needs, including documents made available to the User in other sections (Education, Patterns) after payment of the fee, making them available in the Cicero System and downloading the document by the User.
3.1. These CS Terms and Conditions form an integral part of any Agreement concluded through the Cicero System between the Operator and the User. The provisions of these CS Terms and Conditions shall apply to the legal relationship between the Operator and the User, unless the individual Agreement concluded between them expressly provides otherwise or unless the application of certain provisions of these CS Terms and Conditions is expressly excluded.
3.2. By registering to the Cicero System, the User agrees to the CS Terms and Conditions and expressly agrees to their wording in their entirety. These CS Terms and Conditions apply to the relationship between the Operator and the Users when using the Cicero System, arranging the purchase of Goods by Customers from registered Suppliers and using the services provided to Customers or other Users through the Cicero System.
3.3. Acceptance of the CS Terms and Conditions is necessary for the use of the Services by any User through the Cicero System.
3.4. The Operator is entitled to unilaterally change the CS Terms and Conditions at any time without the User's consent. The current CS Terms and Conditions will be available in the Cicero System and each registered User is obliged to read and acknowledge them. Updating the CS Terms and Conditions in the Cicero System shall be deemed a notification of a change to the CS Terms and Conditions to the User. The CS Terms and Conditions are always valid and effective in the version that is published and available in the Cicero System. This provision shall not affect the rights and obligations of the User during the period of effectiveness of the previous version of the CS Terms and Conditions.
3.5. Users will be notified of a change of the CS Terms and Conditions at least fifteen (15) days in advance. Users shall also be notified of the updated version when they log in to the Cicero System. The User is entitled to reject the changes to the CS Terms and Conditions by cancelling the User's registration in the Cicero System. If the User does not cancel their registration within 15 days from the date of the notification of the relevant change to the CS Terms and Conditions, the User shall be deemed to have accepted the changes. Any User's transaction in the Cicero System is considered as an acceptance of the updated CS Terms and Conditions. Information about the changes made to the relevant CS Terms and Conditions will be provided when the User logs into his account (Customer Account or Supplier Account).
4.1. The User must register to be able to access and the Cicero System and use of the Cicero System services. Registration to the Cicero System is free of charge. Access to the Cicero System by registered Users is free of charge.
4.2. The Agreement is concluded on the basis of the User's registration and the User's express acceptance of the CS Terms and Conditions by creating a User account.
4.3. A user who is a natural person is obliged to fill in the following identification and login data when registering: first and last name, permanent address, date of birth, email address, contact telephone, username and password. Data verification by the Operator is not carried out, except in further specified situations. The User is entitled to modify or correct the data and to update them via the User account.
4.4. A User, who is a legal entity, is obliged to enter the following identification and login data when registering: the name of the legal entity, registered office, identification number (IN), tax identification number (TIN), name and surname of the person authorized to act for the legal entity, email address, contact telephone, username and password.
4.5. A user who is a natural person – Entrepreneur, is obliged to fill in the following identification data and login data during registration: name and surname, address of the place of business, identification number (IN), tax identification number (TIN), if assigned, e-mail address, contact phone, username and password.
4.6. When registering the User according to paragraph 4.4 and paragraph 4.5 of the CS Terms and Conditions, the Operator verifies only the existence of the entity's record in the administrative register of economic entities maintained by the Ministry of Finance of the Czech Republic (https://www.info.mfcr.cz/ares/ares.html.cz).
4.7. The Operator reserves the right to require verification of the User by delivering a scanned identification document, ID card, travel document (passport), residence permit or by making a verification payment through the User's bank account.
4.8. The registration is authorized exclusively by the User, or by a person authorized to do so, or by a person authorized to act on behalf of a legal entity.
4.9. The User is obliged to inform the Operator of any change in any data as soon as the change occurs, by changing the data in the User's account.
4.10. Any manipulation, misuse or interference with another User's account is prohibited. Such conduct, in particular the use of another User's account, is grounds for cancellation of contracts negotiated through another User's account.
4.11. After termination of the Agreement, the User is entitled to remove their identification data from the Cicero System and to request the removal of the data from the Operator's database, unless the Operator has a legal reason for retaining such data.
4.12. In the event that the User is unable to enter the correct password when logging into the Cicero System (loss of password), the User is entitled to request the Operator to send them a new password to the Cicero System. The Operator reserves the right to require proof of the User's identity by sending a scanned identification document of the User via the email address entered in the registration of the User's account.
4.13. In the event of a reasonable suspicion that the User may use their User's account to commit an illegal act or violation of the CS Terms and Conditions, damaging the rights of the Operator or other Users, the Operator is entitled to block and disable the User's account (permanently or temporarily) or withdraw from the Agreement with the User.
5.1 The basic services of the Cicero System are considered to be the services available in the sections Purchasing Portal and Practice (referred as the "Basic Services"). The Basic Services are directly related to the performance of professional activities in the field of health care services, with a particular focus on dentistry and dental care (referred as the "Professional Services"). These sections in the Cicero System are intended exclusively for Entrepreneurs, in particular for natural or legal persons acting herein in the course of their business activities or the exercise of the medical profession of a doctor, dentist or pharmacist or a non-medical health profession or other related activities as an Entrepreneur.
5.2 Basic services are available in the Cicero System only to Customers or Entrepreneurs, while other Users do not see the these services.
5.3 Other services of the Cicero System are considered to be services in the Purchasing Portal and Education sections. These sections are intended for Users with any relationship to the provision of Professional Services. These sections are available to all registered Users. Users may use these sections to place their offers and/or posts whose content is related to the performance of Professional Services. Users are obliged to respect this purpose and focus on the performance of the Expert Services and not to post other offers or contributions.
6.1. The Service Agreement of Cicero System is concluded for an indefinite period of time.
6.2. The User, who is a Consumer, is entitled to withdraw from the Agreement without giving any reasons within 14 days from the conclusion of the Agreement. To withdraw from the Agreement, the User may use this contact form. In order to meet the 14-day deadline, it is sufficient to sent the withdrawal before the expiry of the deadline. If the service provided by the Cicero System is made available to the User on the basis of the User's express consent before the expiry of the withdrawal period, the User shall lose the right to withdraw from the Agreement and shall be expressly informed thereof.
6.3. The Consumer may not withdraw from a contract for the supply of digital content if it has not been supplied on a tangible medium and has been supplied with the Consumer's prior express consent before the expiry of the withdrawal period (14 days) and the Consumer has been informed before the conclusion of the contract that in this case he has no right of withdrawal.
6.4. The User has the right to terminate the Agreement without giving any reason. The notice period is 14 days and starts on the day following the delivery of the notice to the Operator. The shortest period for which the Agreement binds the User and the Operator is 14 days. The termination notice must be given in writing and sent electronically to the Operator at the email address indicated by the Operator in the Cicero System in the contact details. This step does not relieve the User of the obligation to fulfill its obligations to other Users or the Operator. During the notice period, the User is only entitled to take actions aimed at completing the transactions already carried out.
6.5. The Operator has the right to terminate the Agreement without giving any reason. The notice period is 14 days and starts on the first day following the delivery of the notice to the User. This does not relieve the Operator of its obligation to fulfil its obligations towards the User.
6.6. The Operator and the User are entitled to withdraw from the Agreement for material breach of contract by the other party according to the provisions of Section 2002 of Act No. 89/2012 Coll., the Civil Code as amended (referred as the "Civil Code"). Withdrawal is effective upon delivery of a message by electronic mail to the electronic address notified by the other party. The User shall be delivered to the electronic mail address provided by the User in the registration form. The Operator shall be served at the electronic mail address provided by the Operator in the Cicero System in the contact details.
7.1. The Operator reserves the right to check the User upon registration or at any time during the contractual relationship with the Operator whether the User is an Entrepreneur and whether the User is properly identified.
7.2. The Operator reserves the right to check the Customer upon registration or at any time during the contractual relationship with the Operator, whether the Customer meets the conditions for using the Cicero System, in particular whether the Customer is registered to practice the medical profession of a doctor, dentist or pharmacist or other non-medical medical profession. The Supplier is responsible for the Customer's control in connection with the supply of the Goods.
7.3. The Operator reserves the right to exclude any User from using the Cicero System. The User shall be excluded from the Cicero System, in particular in the case of providing false data during registration, violation of the User's obligations when using the Cicero System services, delay in payment for the Goods, etc. The Customer will be excluded from the Cicero System in the event of failure to comply with the conditions set for the Customer. The User shall not be entitled to damages or other benefits in the event of his/her exclusion from the Cicero System.
7.4. The Operator reserves the right to review the Supplier to verify the identification upon registration. The Operator reserves the right to exclude the Supplier from using the Cicero System and not to allow access to the System. The Supplier will be excluded in case of breach of the Supplier's obligations in the delivery of Goods, in particular in case of repeated breach of the obligation to deliver the ordered Goods properly and on time, in case of failure to resolve complaints by Customers, delivery of Goods in violation of the law, in case of breach of the obligation to control the Customers' authorization to purchase Goods with limited sales, or in case of breach of other obligations of the Supplier.
7.5. The Operator is not responsible for the information, content, description, features or price of the Goods entered by the Supplier into the Cicero System. The Operator shall not be liable for the quality of the Goods, the quantity of the Goods or for the proper and timely delivery of the Goods under the Purchase Agreement to the Customer. All claims for Goods shall be made directly against the Supplier. The Operator is not a party to the Purchase Agreement and therefore shall not be liable for any obligations under the Purchase Agreement.
7.6. The Operator is not responsible for the accuracy of data entered into the Cicero System by any User. The Operator is not responsible and shall not be liable for the content of the offer of Goods or the content of the services offered, which is entered into the Cicero System by any User. The Operator is not responsible for the content of files uploaded by Users, i.e. for the content of educational materials, instructional videos, advertisements, sample documents, workflow descriptions or other contributions of Users.
7.7. The Operator does not retain or store any documents about the Goods or Services provided, nor documents relating to the Goods or the mediated trade for the User, Supplier or Customer. Each User shall protect its own interests.
7.8. The Operator is not responsible for the content of individual trades executed within the Cicero System. The Operator is not authorized to control or collect data on these trades, except for the collection of data for market research purposes.
7.9. The Operator does not guarantee unlimited access to the www.cicerosystem.com website and/or the CICERO mobile application or the unlimited operation of the Cicero System. In the event of a technical failure or any failure of the Cicero System or force majeure, the Operator is not responsible for the impossibility of access to the Cicero System by the User or for the impossibility of making a purchase or sale of Goods or concluding a Purchase Agreement or for the impossibility of providing the offered Service.
7.10. The Operator does not guarantee the safety and security of the www.cicerosystem.com website and/or the CICERO mobile application. The Operator shall not be liable to the User for damages arising from the use of the Cicero System, including damages arising from downloading content from the www.cicerosystem.com website and/or the CICERO mobile application, damages arising from interruptions or malfunctions of the www.cicerosystem.com website and/or the CICERO mobile application, damages caused by viruses or in connection with the loss of User data.
7.11. The Operator shall not be liable for damages resulting from interference by other persons with the www.cicerosystem.com website and/or the CICERO mobile application or from use of the Cicero System contrary to its intended use.
7.12. The Operator shall be entitled to monitor the content of the www.cicerosystem.com website and/or the CICERO mobile application at all times and at any time, and to use any services of other persons for this purpose.
7.13. The Operator backs up the contents of the Cicero System.
7.14. The Operator is entitled to remove the content of the Goods offer or the content of the posts uploaded by the User to the Cicero System or block it at any time. In such case, the Operator shall notify the User without undue delay that the content has been blocked or removed and the reason. This procedure will be implemented by the Operator in the event of a violation of the rules of the Cicero System by the User or in the event of defective content or any questionable content. In particular, the Operator is entitled to take such action in case of violation of legal regulations by the User or in case of suspected violation of legal regulations, as well as in case of violation of the rules of commercial intercourse, in case of immoral content or in case of conduct or actions contrary to the rules of decency. The Operator is always entitled to assess the content made available by the User individually and to draw the appropriate consequence, including blocking or removing the content uploaded by the User.
7.15. The Operator has the right to control the user account, i.e. the Customer Account and the Supplier Account, in particular for the purpose of order management.
7.16. The Operator is not bound by any codes of conduct in relation to the User.
7.17. The Operator will process all requests, complaints and comments as quickly as possible. The User may contact the Operator via the contacts listed in the Cicero System.
8.1. An internet connection is required to access the Cicero System.
8.2. The User is responsible for ensuring that the computer or mobile device and network connection are functional.
8.3. User's access to the Cicero System may be temporarily limited or suspended during scheduled downtime for upgrades and maintenance, due to technical failure, internet outage, force majeure, governmental action, denial of service or attack on the service, upon detection of malware or malicious activity within a User's account, or in the event of a violation of the Terms by User.
8.4. Upon registration and acceptance of the CS Terms and Conditions, the Operator will allow the User to access the Cicero System. Access to the Cicero System is provided through a secure web interface and the creation of a User profile (referred as the "User Account").
8.5. The User can access their user account by registering. The User is obliged to provide only correct and truthful information when registering. The User is obliged to update the information provided in the user account upon any change.
8.6. The User is not entitled to use the User accounts of other Users. The User agrees to use the Cicero System only for his/her own use and not to use the Cicero System or any part thereof for any other commercial purposes.
8.7. The User is obliged to secure access to the Cicero System using the access data, including the password. The User is obliged to ensure the security of the access data to the Cicero System and not to disclose it to any other person.
8.8. The User is entitled to provide separate secure access to the Cicero System to its employees registered to the Cicero System within its access to the Cicero System. The User is responsible for compliance with all User obligations by persons to whom it grants access to the Cicero System through its Customer or Supplier Account.
8.9. The use of the Basic Services of the Cicero System by the User is free of charge.
8.10. The User or Customer shall pay the price of the Goods ordered by them to the Supplier of the Goods. In the case of the offer of Additional Services, the User will always be notified of the service fee in advance in the offer and also when ordering these services.
8.11. The User is entitled to terminate the use of the services through the Cicero System at any time, cancel their account in the Cicero System or request the termination of the User's account of the Operator. Users whose registration has been cancelled by the Operator cannot trade through the Cicero System.
9.1. Upon registration and acceptance of the CS Terms and Conditions, the Operator will allow the Customer access to the Cicero System. Access to the Cicero System is provided through a secure web interface and the establishment of the Customer user profile (referred as the "Customer Account"), which is intended exclusively for entrepreneurs and entities acting in the course of business or independent practice of a profession.
9.2. The Customer shall place orders for Goods through the Cicero System based on the selection of Goods. The Customer shall pay the purchase price for Goods ordered through the Cicero System to the Supplier in the amount set by the Supplier in the Cicero System at the time of the Customer's order. The Customer shall pay the purchase price of the Goods to the Supplier in accordance with the payment details provided by the Supplier at the time of order confirmation. The delivery and payment terms applicable to the purchase and sale of Goods through the Cicero System shall be determined by the Supplier. The Supplier's terms and conditions are made available to the Customer via the Cicero System.
9.3. An order for Goods cannot be cancelled or revoked after the Supplier has confirmed the Customer's order via the Cicero System. If the Customer wishes to cancel or amend the Goods Order after confirmation, the Customer must contact the Supplier and proceed in accordance with the Supplier's Terms and Conditions or as agreed with the Supplier.
9.4. The Customer's order for Additional Services cannot be revoked or cancelled after payment of the price of the Service, provided that the content of the Service is made available immediately after verification of payment of the price.
9.5. The Customer agrees to the use of remote means of communication when concluding the Purchase Agreement or when arranging the provision of a service. Costs incurred by the Customer when using remote means of communication in connection with the conclusion of the Purchase Agreement or the provision of the Service (internet connection costs, telephone call costs and other similar costs) shall be borne by the Customer.
9.6. The Customer is entitled to provide separate secure access to the Cicero System to its employees registered to the Cicero System as part of its access to the Cicero System. The Customer is responsible for compliance with all user obligations by those whom it allows to access the Cicero System through its Customer Account.
9.7. The Customer is obliged to comply with applicable laws and regulations when using the Cicero System.
9.8. The Customer shall be liable for any damage caused to the Operator or a third party as a result of unauthorized use of the Cicero System.
9.9. The Customer shall assert rights from defective performance and warranty directly against the Supplier of the Goods or the provider of the Additional Service.
10.1. Upon the conclusion of the Service Agreement, acceptance of the CS Terms and Conditions and registration, the Operator shall allow the Supplier access to the Cicero System. The Supplier's access to the Cicero System is implemented through a secure editing interface and the establishment of a user profile of the Supplier (referred as the "Supplier Account").
10.2. The Supplier is entitled to use the Supplier Account on the basis of registration in the Cicero System. The Supplier is not entitled to use User accounts of other suppliers. The Supplier agrees to use the Cicero System for its own use only and not to use the Cicero System or any part thereof for any commercial purpose other than that for which it is intended by the Operator.
10.3. The Supplier is obliged to enter all data relating to the Goods into the Cicero System in connection with the use of the Cicero System. The Supplier is obliged to provide correct and complete information about the Goods, in particular their description and specification, composition, quality, available quantity, price, VAT rate and amount or estimated delivery time. The Supplier shall make such information available to Customers through the Cicero System. The Supplier is fully responsible for the timeliness and accuracy of any data they enter into the Cicero System. In the event of a breach of this obligation, the Supplier shall be obliged to satisfy all legitimate claims of the Customers asserted on account of the Supplier's breach of obligation, even if asserted against the Operator.
10.4. The Supplier is obliged to inform the Customer about the availability and estimated delivery time of the Goods and other delivery conditions for individual Goods and in aggregate before the conclusion of the Purchase Agreement. The Supplier shall make the Supplier's delivery terms available to Customers via the Cicero System. The Supplier shall be liable for any damages incurred by the Customer as a result of a breach of the Supplier's obligation, in particular in case of delay in delivery of the Goods. The Supplier is obliged to satisfy all legitimate claims of the Customer made due to the breach of the Supplier's obligation, even if they are made against the Operator.
10.5. The price of the Goods offered by the Supplier through the Cicero System shall be set by the Supplier. The Supplier is obliged to store for these purposes in the Cicero System the price list of the Goods offered by it. The Supplier further undertakes to always indicate the current price of the Goods, excluding and including VAT, in connection with the use of the Cicero System.
10.6. The Supplier is obliged to respond to the Customer's Order immediately upon receipt of a report of the Customer's received Order, but no later than 48 (forty-eight) hours from the receipt of the Order, by confirming or rejecting it.
10.7. Upon conclusion of the Purchase Agreement with the Customer, the Supplier is obliged to issue a tax document for the Customer with all the details stipulated by law.
10.8. The rights from defective performance and warranty shall be asserted by the Customer directly against the Supplier. The Supplier is obliged to accept, address and resolve claims for Goods supplied by it directly with the Customer within the time limits set by law. The Supplier shall be liable for any damage incurred by the Customer in connection with the Supplier's breach of its obligations, in particular to deliver the Goods ordered through the Cicero System in a proper and timely manner.
10.9. The Supplier is obliged to ensure compliance with all obligations arising from the legal regulations relating to the offered Goods, including registration with the State Institute for Drug Control and to ensure that the Goods and their sale comply with the legal regulations of the Czech Republic and international regulations applicable to the sale of the Goods.
10.10. The Supplier is obliged to ensure compliance with all obligations arising from consumer protection legislation, in particular pursuant to the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended (referred as the "Consumer Protection Act"), if a transaction with another User as a buyer who has the status of a Consumer is carried out through the Cicero System.
11.1. The Purchasing Portal section is intended for the purchase of Goods by Customers from registered Suppliers, which contains a range of medical supplies and medical equipment and a record of orders and their status.
11.2. The Purchasing Portal section in the Cicero System is only accessible to Customers as professional entities. This section is intended for Customers as users who are entrepreneurs in the field of providing medical services, with a particular focus on dentistry and dental care. The purchase and sale of Goods between registered Customers and registered Suppliers is a business-to-business transaction when the contractual relationship is mediated through the Cicero System.
11.3. Delivery and payment terms relating to the purchase and sale of Goods through the Cicero System shall be determined by the Supplier.
11.4. Legal relations between the Supplier and the Customer when concluding a Purchase Agreement through the Cicero System, the subject of which is the purchase and sale of Goods, are governed by the general terms and conditions of the specific Supplier. The Supplier is obliged to acquaint the Customer with the Supplier's General Terms and Conditions before confirming the Order. The Supplier's Terms and Conditions are made available to the Customer via the Cicero System.
11.5. Data on the order status and order records of an individual Customer are accessible only to that individual Customer and are not accessible to other Users.
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Last updated: 09.06.2025, Hradec Králové
Cicero System s.r.o.
ID no.: 14257106, VAT: CZ14257106
V Kopečku 76/10, 500 03 Hradec Králové, Czech Republic
E-mail: sales@cicerosystem.com
www.cicerosystem.com